The Squeaky Wheel Gets the Cash

Are you struggling with Accounts Receivable? Do your customers string you out on collecting money every time they can find a reason to do so? Would your business benefit if you could go out and pick up checks for 50% of all your outstanding A/R tomorrow? Most dealers...

7 Ways to Be a Better Leader

As leaders, we try to do our best – but sometimes we get too set in our ways and need something to help us pick up our game…

How to Fix the Funk Your Team is In

By understanding the four cornerstones of a successful team, you can avoid making knee-jerk reactions to a drop in team performance, and keep your team running smoothly.

The Most Toxic Phrase in Customer Relations

“That’s not my responsibility.”  It’s the worst phrase you, or any of your employees, can ever say to a customer. No matter what department you work in within your company, and no matter if the statement is true or not, you should never tell a customer...

Tis the Season to Appreciate Your Employees

Your employees invest a lot of time and mental power (let’s hope) into making your company successful, so it’s always a good idea to let them know you’ve noticed.  Of course there are things you can do throughout the year to show your appreciation,...

Cabinet Dealer Secret Competition Sauce – Part 2

In part 1 of this series, I suggested a simple premise on how to think about beating your competition: the dealer who processes the customer’s order most efficiently wins. And I don’t just mean wins long term.  You can have numerous short term wins with...

Cabinet Dealer Secret Competition Sauce – Part 1

One of the most common questions I get from kitchen and bath professionals is how to become more competitive. Especially when dealing with competitors who are undercutting bids. Your typical textbook responses would be to focus on better service, sell value instead of...

Kitchen Cabinet Software for the Web

BreakFront released the first kitchen cabinet software solution targeted towards cabinet dealers, remodelers and other industry professionals

Better Manage Kitchen Sales

If I were to ask you one question, based on your answer I could tell how well you manage your kitchen & bath sales…

Cabinet Industry’s Most Wanted List

Close, Close, close that deal. Ask for the order. You have to be aggressive in this market. You can’t take no for an answer! Sound familiar?

If Cash is King…

Owners and managers spend a lot of time trying to protect the King. It often starts with sales, making sure their staff is closing deals and getting good margins.

Say No to Chuck

You ever sit in a meeting and someone says something completely inane and everyone else gets this funny look — almost like someone passed gas…

Selling Like a Fox

Do your salespeople know how to up-sell? The first step to successful cross and up-selling starts with listening to the customer.

Make No Mistake

With some dedicated focus in the right areas, you can alleviate your company from many of the order preparation issues that otherwise seem unsolvable.