The Squeaky Wheel Gets the Cash

Are you struggling with Accounts Receivable? Do your customers string you out on collecting money every time they can find a reason to do so? Would your business benefit if you could go out and pick up checks for 50% of all your outstanding A/R tomorrow? Most dealers...

Win Ben Stein’s Wisdom

Who’s the coolest person (other than a family member) you’ve ever sat near on an airplane?  Up until a couple weeks ago, Brent Jackson, President of BreakFront, would have likely had to rack his brain for a decent response; but a recent trip from Omaha, NE to...

The Most Toxic Phrase in Customer Relations

“That’s not my responsibility.”  It’s the worst phrase you, or any of your employees, can ever say to a customer. No matter what department you work in within your company, and no matter if the statement is true or not, you should never tell a customer...