Which Metrics Drive Correct Behavior in Your Dealership?

We’ve said it a million times: If you don’t measure it, you can’t manage it. Having great dashboards for your kitchen and bath business allows you to keep the pulse on your operation. With that tidbit comes the warning that the wrong metrics can drive bad behavior....

How to Hire Your Next Customer

It may seem counter-intuitive to consider your next customer as a new hire. But, after all, this is the cabinet business. Your highly configurable product needs proper representation at the consumer level; and it’s not always easy to get. I need another line Some new...

The Squeaky Wheel Gets the Cash

Are you struggling with Accounts Receivable? Do your customers string you out on collecting money every time they can find a reason to do so? Would your business benefit if you could go out and pick up checks for 50% of all your outstanding A/R tomorrow? Most dealers...

Dealer’s Voice January TweetChat Conversation

This past Friday, industry experts and professionals got together to talk about the Match Phase of the 4M sales process. We had a great time hearing what businesses are doing in their sales processes and answering some questions on how to get to the next step. We’ve...

Why Sales Hates Marketing Leads

Let’s face it, sales lives in the moment. “What’s In It For Me” is pretty much the anthem of any aggressive sales person. Marketing leads are from never land; you know, that make believe place that doesn’t worry about killing to eat. For a lead to be real to a...

The Cost of Remodeling – It all Depends

Ever wonder how your geographical location affects the amount of money your clients spend on their kitchen remodels? Here’s your answer A recent article in the Wall Street Journal highlighted a study done by Houzz, the home remodeling and design website, regarding the...

Food-A-Holick

We love to see dealers expanding their reach in different ways, like Tim Holick of Wood Palace Kitchens who started his ownradio show Food-a-Holick. Tim has been working with BreakFront for over eight years, and our team is excited to see how the radio show turns...

Win Ben Stein’s Wisdom

Who’s the coolest person (other than a family member) you’ve ever sat near on an airplane?  Up until a couple weeks ago, Brent Jackson, President of BreakFront, would have likely had to rack his brain for a decent response; but a recent trip from Omaha, NE to...

Top 7 Mistakes New Kitchen Designers Make

When it comes to kitchen design, there is much to learn.  No two projects are exactly the same, so even the most skilled designers can come across situations they’ve never encountered before. Avoiding design errors As designers gain more experience, their...

The Most Toxic Phrase in Customer Relations

“That’s not my responsibility.”  It’s the worst phrase you, or any of your employees, can ever say to a customer. No matter what department you work in within your company, and no matter if the statement is true or not, you should never tell a customer...

Why You Need Balance Between Big Game and Small Rabbits

Everyone dreams of bringing in that one HUGE deal that will set your company for a lifetime. It’s the kind of deal that can make you a name in the industry or bring financial security like you’ve never had before. For cabinet dealers in our industry, that could mean...